I had lost days on my trip, had to cover additional hotel costs. lost a meeting which i had to reschedule for September. lost days on my bookings that i paid for. How was i to drive in the rain with no windshield wipers. Was emailed a credit and no credit passed

On your booking the amount given i was charged a little more, this could have been due to exchange rate at the time. Was quoted around R26000 and billed R28000 when collected the vehicle was charged an additional R10000.

Professional and efficient service

There were many people both when picking up and returning the car, but there were only two counters. The wait was very long.

We told budget that we needed the E-zpass, but they didnt not put any in the car. Slow and not helpfull staff at The counter

Good

The wait at the Budget line at JFK was HORRENDOUSLY long. I arrived only ti find the longest queue was for Budget. I stood in line from 10.30am until 12.30 noon before i was able to get to the counter. The lady who served me mumbled away for most of the time and would walk away from the counter from time to time. It was a shoddy experience. IT WAS THE FIRST TIME I HAD EXPERIENCED SOMETHING LIKE THIS.