I arrived 30 minutes early to pick up the car, they said no cars were available and suggested an upgrade. I chose to wait, and 10 minutes later they provided a car of the same class. They handed me a bunch of forms to sign, and though my English is limited, I trusted them and signed. Fortunately, there were no issues. The return process was simple, taking only about 2 minutes. Overall, the experience was quite good.

We called to change the drop-off city midway, the customer service was very efficient and the service was excellent.

It's okay

I hope the process can be faster.

Very good. Although I rented the car late and didn't manage to get a Hertz car, the Budget car was also very nice, almost new. The paperwork was processed quickly, very satisfied!