The airport counter is right at the arrival level, very convenient. They parked the car outside the door, no need to find the parking lot yourself.

The entire car rental process was very smooth. It's worth mentioning that during our self-drive trip, we were involved in a three-car collision when a truck trying to avoid another accident directly hit us. After going to the police station to determine responsibility, we were immediately given a new car. Both the insurance company and the rental company were very responsible.

Waited for over an hour to pick up the car, but it was mainly because my flight was changed unexpectedly when boarding in Koh Samui. I arrived earlier than scheduled, but they told me at the counter that there were no cars available. I accepted it and waited for over an hour, which was past my scheduled pick-up time, and still no car. Finally, they offered a smaller car, from a sedan to a compact... The fuel tank wasn’t full either. I was given a car with 9 bars of fuel, refilled to 9 bars, but used more fuel due to a detour. I returned it with slightly over 8 bars and was charged an additional 320 THB. If the tank had been full initially, this wouldn't have happened. Not very satisfied. The car was in poor condition, over 10 visible damages, took a long time to inspect. High mileage, it's cheap but not recommended.

The pickup and return process was very convenient and quick. Great experience.

Like: Nice powerful vehicle.
Dislike: Interior of the vehicle not very clean.