We went to pick up the car at noon, and the receptionist spoke Chinese. She told us that the car we booked was not available and that there were only two Korean cars left in the same class, which were of lower quality. She suggested that we upgrade to a new 2018 Mercedes-Benz GLE350 by paying an extra $25. It was quite frustrating, but we had no choice. We ended up paying an additional $175 for 7 days. It felt somewhat like a scam because it’s unlikely you'll get the car you actually booked.
The service attitude is good, but the speed is too slow. The waiting time is at least half an hour! When returning the car, it was confirmed that the tank was full, no need to refuel or pay, but I was still charged $20.89 for refueling without any notification!!!
The girl at the San Francisco counter was really pushing for insurance, and even called a Chinese staff member to explain it to us. It wasted a lot of our time. Also, both times we chose a two-door car, but they only had four-door cars available at the counter. Quite disappointing.
I waited in line for twenty minutes. At the counter, I wasn't informed about the extra insurance they added. Later, I noticed unexpected charges and realized they had added all the extra insurances without telling me. The staff at Avis never mentioned it to me.
The car pickup process was smooth. The staff recommended roadside assistance insurance, which would cover towing costs in case of an accident. I didn't think it was necessary, so I declined. Everything else was fine.
About QEEQ:10.0/10
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