Around 1pm I realized I’d left the key in the car and it had locked itself. I messaged QEEQ to help coordinate, and also called Avis to arrange a tow truck. The tow truck came around 4:30, and by 5:30 we were at the Avis service center. It was a Friday and they were technically already off work by the time we arrived, but they still helped us unlock the car and sort everything out. We didn’t get out of there until after 6, so it definitely took longer than I expected for something you’d hope to fix within the same day. Lesson learned: when renting a car abroad, always keep the key on you—never leave it in the car!

The process was very smooth. Gas stations around Milan Airport are hard to find, so I returned the car without a full tank and paid proportionally. The fuel price was reasonable. Great experience!

Shame that a company which has a slogan :"we try harder" provides just 1 out of 11 counters for pick -up service.

A pity that we have neither received the car we booked nor got a car from same category.