Timely airport pickup and detailed explanation of driving rules.

The small car wasn't available, so I was upgraded for free to a SUV. It was roomier.

Easyrentcars is the best value I've found in a long time.

I had to call twice to get the correct information as to who was collecting me from the pick up zone. The driver of the van was very polite and helpful. Chinese man. After being served at the counter staff member answered the phone an rather than placing on hold or a call back continued with her call which took a while. Another person was served after me by another staff member and was gone before me. When I enquired about the GPS I ordered I was told Id need to pay more money, despite the money already showing in my credit card and having to place a $100 bond. She finally put the GPS in place (which by the way did not work properly and was in my line of sight on the screen). The fuel tank was at half so the staff member told me I could bring it back at 3 bars from he bottom. She took photos said she would email them to me. (which never arrived). Finally I left feeling exhausted by the whole process. The outside of the car was dirty inside clean. On return the male staff member told me I hadnt filled the tank to full. I informed him that it was only at half and I refilled to there. He was ok with that as he found the original photos.

The pick up lady was very rude, we also heard her on the phone being extremly rude to a lady that called so it wasnt just is she didnt like. You jist sensed she doesnt like australians or doesnt like people. That really put us off.

Like: Great experience renting the car with AUCAR. Efficient and no fuss services. Car was in good condition. And everything was clearly explained.
Dislike: Very competitive price. Car was in great condition.