The rental company strongly pushed other premium models and insurance. I mentioned I already had insurance and would not purchase more. After I declined, they switched the Mercedes to an Audi and claimed that without upgrading there would be no navigation (although the Audi did have navigation). I had seen the Mercedes model when I arrived, but the company insisted it was unavailable. The service experience was not good. Fortunately, the Audi A5 was in good condition, so I didn't pursue the matter further.
“If they had a better car this would of been one of the better car rental experience's”
About Keddy by Europcar:7.0/10
Excellent staff at the Europcar counter very friendly and helpful, processed quickly, location is good.
Car was just awful I've hired and driven alot of cars and without question the Vauxhall Crossland X is the worst car I've ever driven, 3700rpm at 70mph in top gear thing was screaming, gearbox felt like it was outta Kombi, ratios are horrendous, terrible fuel economy and pretty sure it wasn't firing on all 4 cylinders.
“Wasnt the make or model that i booked so a little disappointed.”
About Keddy by Europcar:7.0/10
Car wasnt what i wanted. Only similarity was that it was an suv. Really should be able to give you a choice if the one you want isn't available especially as i had booked over a week in advance. I rang up the first day to say that i would be late picking up the car. The phone was answered but no one spoke but you could hear them having a conversation so not good customer care really
Dislike: I made a mistake on my booking and it's the worst online company to get hold of anyone to correct my mistake but once I managed to call Euro car in maidstone direct my problem was fixed ...
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