Europcar Munich Airport Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

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Don Emmie

Germany

Reviewed: Tue, Nov 21, 2023

About Europcar: 6.0 /10

When picking up the car, the staff was quite impatient because he needed to leave at 3 PM to pick up his daughter. Moreover, the platform indicated that the car rental would cost over 300 euros, but the rental company actually charged 647 euros. Additionally, the 1500 RMB already paid on the platform could not be deducted from the bill, making it difficult to get reimbursed later. After calling customer service, they couldn't provide a clear explanation. To avoid affecting the visit, we had no choice but to rent the car, thereby bearing the cost ourselves. Furthermore, extending the rental via the app was not possible; it had to be done in person at the store, which was very inconvenient. As a result, we had to rush back to Munich overnight to return the car.

1 days rental

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Sandy Piers

Germany

1 days rental

Reviewed: Fri, May 30, 2025

About Europcar: 10.0 /10

The pick-up and drop-off store service was very warm and friendly. Since the car pick-up was in Germany, an accident occurred during the trip. Europcar in Austria tried their best to assist with a car replacement, and when no similar car was available, they considered the option of repairing the vehicle. Ultimately, we opted to switch to a slightly smaller car. Although the whole process was a bit complicated, you could feel that everyone tried their best. Additionally, QEEQ's support from China was excellent, constantly tracking our car replacement progress overseas. They also kept reminding us of the requirements and procedures for on-site compensation and subsequent claims.

About QEEQ: 10.0 /10