Overall, the trip was very enjoyable. The service from Zuzuche and their hotline were excellent. However, when picking up the car with a US driver's license as per the order, I was hassled by an AVIS employee who insisted on purchasing additional insurance. After contacting Zuzuche hotline, I paid the extra amount to avoid delaying the trip. The rest of the journey and car usage went smoothly. I hope Zuzuche can help me get a refund for the extra payment soon. Also, a tip: try to get service from Americans in the US, it's less complicated. Avoid seeking help from Chinese staff if possible.
I was duped by the assistant who sold me additional breakdown cover without me knowing about it. I did sign the contract, but did not see that she had added this , despite the fact that I made it clear that I did not want / need any extras
About QEEQ:8.0/10
The customer service response was quick but not helpful
Very easy and straight forward pick up and drop off process
About QEEQ:10.0/10
Easy booking and great value
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