I wanted to rent a car with a spacious backseat that could fit three 24-inch suitcases, so I specifically chose a Volkswagen Golf. However, when I arrived at the rental office, there were only two Indian staff members who were very indifferent. They said only the CHR was available, and if I wanted a different model, I would have to wait an unspecified amount of time. Due to being in a hurry, I had no choice but to accept it. The next day, I contacted the rental platform to request a vehicle change, but even after two days, they couldn't reach the rental office. Extremely disappointed with the German rental company.

The staff were very nice.

Waited in line for almost two hours, only one staff member was handling service, the queue was about 50-80 meters long.

Scam

Picking up the car was smooth. There was no E-Class available, so we chose a Volvo V60. The car is not big, but it is very stable on highways and has strong diesel power.