Good service attitude, didn't have to wait long. However, I was very unhappy with the random car model change. Check my final comment for more details.
The queue time was quite long, and efficiency was low. It took six hours for the tow truck to arrive after a flat tire, and then we had to queue for another three hours to get a car. It wasted an entire day for us.
The contract wasn't in English, so we could only roughly understand it by looking at the prices. There were 4 of us, but they counted each of us as separate additions, so we ended up paying for insurance for 4 drivers. Overall, they didn’t explain things clearly.
The rental process in Madrid was straightforward. In Barcelona, the return inspection was stricter, likely because the return and billing reviews are handled separately. The return team thoroughly checks the vehicle's exterior regardless of the insurance type the customer has purchased.
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