CAR RENTAL REVIEWS ON AVIS IN MADRID

Me hicieron un cargo de oficina, cuando QEEQ dijo que todos los cargos estaban incluidos.

Very satisfied

Overall, it was relatively smooth, and the processing speed was fairly quick.

This is the worst car rental store I have ever been to. I'll never rent a car from them again. The platform said car rental services are handled inside the train station. When I arrived that evening, the store was already closed. We had planned to set off early the next morning, but since we couldn't pick up the car, we had to change our itinerary. The next morning, we went to pick up the car, but it was still closed. We asked another rental company and found out they had moved to a different location. When we got to the new location, the staff lied and said they had posted a notice at the old location (which they hadn't).

Car was dirty. Car had damage that was not on the contract and thankfully I took photos.Took forever to get the car. Not enough signage on where to pick up car.

Quite satisfied, although my English isn't great.

Highly satisfied

The queue was extremely long, each person took 15 minutes to process and the staff were very impatient. I reserved a BMW X1 but got a Peugeot 2008 instead; they said it's the same class but which Chinese person would agree with that? I couldn't understand the deposit payment slip and they couldn't be bothered to explain.

No waiting in line

The car was in great condition.

Overall good, but the wait time for picking up the car was very long as several companies share the same queue.

The service attitude was cold and impatient. When I mentioned that I didn't want to buy insurance, they tried to trick me into hidden charges and pushed me to buy their fuel service which cost over 70 euros. It's a rip-off.

Good service attitude

Satisfied, but when changing cars, be attentive. If you don't like the car you received, communicate and negotiate. Overall, a good experience.

Speechless, forced to purchase insurance for 450 euros

Very satisfied, the phone was easy to reach!

The rental company did not force additional insurance, and the procedures were completed quickly. The pickup location was also very close.

Picked up the car at 8:00, but nobody was at work until 8:15, and there was only one African American woman with a very poor attitude.

Good

They didn’t want to rent me the car I booked. They have said to me that my driving licence and my credit card are not from the same country. I have explain that this is part of my job and my other credit card is not valid that day. I also showed them my Spanish residency card but they weren’t satisfied with my documents. Although a month earlier managed to rent car from same company. The attitude of the lady how I dealt with that day was terrible. Definitely needs to be trained on how to deal with customer. I asked for her name to complain and she refused to give it to me. I explained that names should be shown on badges and not something to hide. She said this comes under personal protection program lol. Any way I left that company and managed to rent cat from different one with no complications. Worst car rental company I dealt with so far, So AVOID it.