Avoid this car rental company at all costs! The staff have terrible attitudes, deliberately make things difficult for Chinese customers, are arrogant, rude, and impolite!!! Absolutely awful! I've truly never seen anything this bad, they are so unprofessional, rolling their eyes and making all sorts of unreasonable demands! When I refused to buy their expensive insurance, they immediately changed their attitude! Made me wait at the airport for over three hours for no reason!!! I rented for ten days but returned the car after two days! They charged me a 15,000 deposit and held it for a month!!! Just terrible!
The staff was very rude after trying to downgrade me to a manual transmission, which I refused, and attempting to sell me insurance I didn't want. They even told me they were unhappy with the low price I had paid.
Did not clearly explain the details of charges and the return standards
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