CAR RENTAL REVIEWS ON GOLDCAR AT MILAN MALPENSA AIRPORT, MXP

Obligation de prendre un vehicule diesel, avec paiement d'une taxe environnement supplémentaire (10 eur pour 2 jours de location), 90 minutes pour la prise en charge du véhicule... Tres mauvaise experience

Hidden charges and additional sales

Did not clearly explain the details of charges and the return standards

GOLDCAR reject to my credit card and proposed to rent a car only by paying full insurance which I have already from AXA by Easyrentcars.com. Previously I had rent a car in London and in Amsterdam by GOLDCAR and hadn't such problems. Also, there were some issues with fuel indication and service needed but hopefully it was not affected vehicle usage.

Golcar is the usual pain in the arse. They didn't give me the car I booked claiming that the car wasn't available and they charged me an extra 100 euro for a bigger car which I didn't want but I had no choice.

The GoldCar Malpensa Italy attendant was very wise in a bad way.

Avoid this car rental company at all costs! The staff have terrible attitudes, deliberately make things difficult for Chinese customers, are arrogant, rude, and impolite!!! Absolutely awful! I've truly never seen anything this bad, they are so unprofessional, rolling their eyes and making all sorts of unreasonable demands! When I refused to buy their expensive insurance, they immediately changed their attitude! Made me wait at the airport for over three hours for no reason!!! I rented for ten days but returned the car after two days! They charged me a 15,000 deposit and held it for a month!!! Just terrible!

The car was presenting the maintenance service schedule delayed. It was showing that, at control pannel from vehicule, all the time during the trip..

Very easy to find, they briefly pitched additional services but you can just decline, service was very quick.

Very satisfied, the staff was very pleasant.

There was one scratch on the front bumper of the car that was not very visible unless you looked very closely underneath. I did not have any collision (that I know of) during my rental, but Goldcar decided to charge me ~250 Euro anyway. There is no way that this scratch would cost this much to repair; I have experience in collision repair and it was a touch up job.

The service was mediocre, not very friendly.

Very convenient

No

Automatically includes additional insurance, unclear charges during confirmation, and fees for EU cross-border travel.

the care was not in perfect condition. I also requested to pick the car one hour before the booking time and it was absolutely impossible (they asked me to pay an extra 150 euros for anticipating the time)...

What is expected

Expected

Yes the car was great and the rental staff were helpful

Always have used QEEQ for my car rentals as it’s always been good and smooth bookings and no hiccups

Quick pick up and drop off. Counter was easy to find in the airport.

Booking process was easy and afterwards I requested an invoice via email, which was send pretty quick.

The staff was very rude after trying to downgrade me to a manual transmission, which I refused, and attempting to sell me insurance I didn't want. They even told me they were unhappy with the low price I had paid.