“Car was as expected, but the services from Budget was poor.”
About Budget:5.0/10
We waited over an hour to get our car. It was the longest wait I have ever experienced. When you return the car, the attendant would barely talk to me. I would like confirmation that the car has been inspected and that is is satisfactory.
About QEEQ:8.0/10
Booking was easy and the email & text communication was good.
Extremely poor experience. Budget replaced our car with a Kia, which broke down the next day! I had to pay for roadside assistance out of my own pocket! It's ridiculous. The insurance provided by Zuzuche was completely useless because it was from a domestic company and didn't work in the US. Make sure to check the car's condition carefully when choosing. Don't accept cars with high mileage. I will continue to file complaints and welcome any advice from those with similar experiences.
When picking up the car, the male staff at Budget counter informed me that they no longer had the Ford Explorer I reserved. They only had a Chevrolet Suburban, a large SUV, available with an upgrade fee of $125 per day. Considering there were six of us with six pieces of luggage, we had no choice but to agree to the upgrade. Renting it for two days including tax came to $599.47, almost $270 more than the originally confirmed amount on Zuzuche.com! I thought the Ford Explorer I initially booked would have been sufficient for us and our luggage, but Budget's failure to keep the model we reserved resulted in significant extra costs. I will not be using Budget again. Compared to a friend's experience at another rental company where they got a free upgrade under similar circumstances and were even given an additional day's rental due to the larger vehicle's higher fuel consumption, Budget's service was disappointing. Additionally, the process to pick up the car at Budget was slow, and there were no staff to accompany me to the vehicle. They just handed me the keys, and I had to find the car in the lot myself. When I had questions there, no staff were present to assist. The entire pickup process took almost 45 minutes.
“Best high quality service and cheapest cost of rental car I have got so far.”
About Budget:9.7/10
Professional worker and high quality service.
About QEEQ:10.0/10
Excellent service and price.
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