The procedure is simple, just do your homework in advance and upload the necessary documents, including driver information verification. The pickup service is also good.
I think they perform damage assessments on almost all cars that have full insurance coverage! Our car had no scratches the entire trip, but they insisted there was paint damage that needed assessment! I think this might be related to us having bought the super full insurance! I hope the car rental company investigates this thoroughly!
The pick-up and drop-off services were good. However, they didn't explain how to use the snow chains. When I asked the staff member, he just said to ask someone on the road.
The car rental process lacked standard procedures, and the quality needs improvement. The fact that the car was old was not indicated, leading to unmet expectations.
“Have rented cars many times before and generally experience goes smoothly and hassle free”
About EZU:9.0/10
Everything went smoothly. A staff member picked us up at the airport to rental car location
About QEEQ:10.0/10
Was 1st time but everything went relatively smoothly
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