Hertz ROISSY CDG TERMINAL 1 Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

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Vic Ezekiel

France

Reviewed: Tue, Apr 16, 2019

About Hertz: 2.0 /10

The car was not full of gas when picked up. I took photos and asked the staff to verify and record it. When returning the car, I left more than nearly one tank of gas, but was still charged for a full tank after returning to my country. Despite multiple attempts to reclaim the cost and providing relevant evidence, I didn’t receive a refund. Some colleagues had similar experiences, so friends renting cars should pay special attention.

Hertz

Paris Charles de Gaulle Airport(CDG)

Paris

France

1 days rental

Relevant Reviews on Hertz ROISSY CDG TERMINAL 1

Candice Newman

France

1 days rental

Hertz

Paris Charles de Gaulle Airport(CDG)

Paris

France

Reviewed: Sun, Oct 6, 2024

About Hertz: 4.0 /10

We booked a Volvo XC60 but were given a BMW X3 ES RK. They said it was the same, and because our English isn't great, we didn’t ask if there were extra charges. Later, we found out there was an extra charge of 600 euros for our 59-day rental. Also, after driving 2,000 km, the screen showed a warning to replace the engine oil. I feel like they gave us a problematic car. This is the first time we’ve encountered this kind of situation, and it's really frustrating. We called three times but no one answered. When we emailed, they told us to visit the nearest Hertz branch to have the car replaced. At that time, we were in Norway, but the Hertz branch in Norway told us that since the car was rented in France, the issue had to be resolved with the French office. In the end, we just kept driving that car until this trip was over.

About QEEQ: 10.0 /10