Christchurch to Queenstown

We waited for 3 and a half hours to get our car. We arrived at the store at 11:30 am, but there was no one to help us, causing us to be 30 minutes late for check-in. Once check-in started, we had to wait in line past our scheduled 1 pm. More people came in later but they got in line ahead of us. We were always the last! It wasn't until after 3 pm that we started the car inspection. The car itself had many issues and had been in an accident. They said there were no other cars available...

It took us two and a half hours to pick up the car and an hour and a half to return it, which wasted our time.

Perhaps because I picked up the car in the morning, the processing speed was quite good. The shuttle bus directly transfers from the airport, driven by elderly gentlemen who are very helpful with the luggage.

Waited an entire day to get the car, very frustrating. The rental company said it wasn't their responsibility. If it's not theirs, then whose? We lost a day's worth of our journey and had to rearrange the entire trip. Who will compensate for this loss? Extremely dissatisfied, would not recommend renting from this company.

The company is professional with a wide range of car models, and I've seen their cars frequently in the area.