San Francisco to Los Angeles

The terrible staff forced us to buy third-party insurance, claiming it’s mandated by California law and refusing to rent the car otherwise. They even got a Chinese-speaking person to try to deceive us. Although they eventually refunded the insurance, it does not change the fact that the front desk service was awful.

The wait time in line was too long.

The supplier tried every possible way to persuade us to upgrade the car and buy various insurances by claiming that the car we reserved was not available and offering a smaller one instead. We insisted on not compromising, and in the end, they gave us the car we originally booked! Didn't they say it wasn't available?! The car rental experience was extremely poor!

The car was good, but I am waiting for the refund, I didnt receive the whole deposit 200 , only 122

Thrifty didn’t have a hybrid car when I came for pick up. They offered a full size car. I don’t want to wait any longer due to long flight plus time zone difference. The receipt shows a few dollars more than the reservation. I am okay with it. The car is in good condition and very clean. However, when I returned the car, I got a receipt that charged double the reservation amount. The per day rate went up to $45 instead of $30 at reservation. I was in rush catching up the flight, that had no time to argue with Thrift. Very annoyed.