Firstly, on the day of car pickup, I contacted the company in the afternoon to ask if I could get the car earlier (I was at the airport then). The company said to follow the agreed time, OK. But around 5 PM, the company contacted me asking if I could pick up the car earlier because their late shift staff hadn't come. However, the rental fee already included service charges for beyond business hours.
Secondly, during the usage, the car had issues. When I contacted the store staff, they asked me to contact the repair personnel myself, and when I told them I couldn’t communicate in English (the store was Chinese-speaking), they replied: 'Contact them yourself; there’s nothing we can do.' I finally had to ask a local friend for help. There was no service throughout the whole rental process.
Great service! picked me up at T2 and took me to T1, then dropped me back at end of trip
About QEEQ:8.0/10
I asked which terminal to go to days before the pick up and did not get a reply. Luckily the agent came to pick me up and took me to the correct terminal
Vehicle may need new brakes as it felt spongy. Everything else was perfect. I enjoyed using the car
About QEEQ:10.0/10
Amazing customer service. Fuss free and even advised me to cancel on my previous booking as I had booked a car meant for 5 pax but requested for a 6 pax car in the comments. I overlooked that option and you all saved me from having a terrible vacation. Once again, thank you very very much for the great service :)
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