Good, convenient pickup, and got an upgrade

Waited for half an hour. The staff claimed that the car I reserved wasn't ready and offered me a different, obviously inferior, brand. I did not accept.

The service was mediocre, and they kept pushing me to buy insurance.

The car was not what I booked. I reserved a Passat wagon, but they gave me a Touran instead and insisted it was the same class. I was in a hurry and didn't argue further.

We arrived at noon and went directly to the store to handle the process. There were not many people, but they didn't have the car model we reserved. They gave us big cars instead. Considering our situation, after some communication, we chose a relatively smaller Opel station wagon in the parking lot. It felt like there weren't many options, and most were quite large.