No queues, the service staff drove directly to the airport for pickup, and the return process was very convenient

When we arrived outside the terminal, we contacted them, but it took quite a while for someone to pick us up, citing traffic. However, I was somewhat satisfied that right after we reserved the car, an agent from the rental company, which seems to be Chinese-owned, contacted us via WeChat.

After passing customs, I sent a WeChat message to inform them of my arrival. I received a response with the car model and license plate number after half an hour, but no car arrived at the designated spot even after waiting for another half hour. When I called customer service, they told me they had closed for the day and that the message I received was an automated reply. They promised to send a car right away, but I had to wait another half hour.

This is my third time renting from Yesaway. Although I waited quite a while at the airport, the exclusive Mercedes shuttle made it worth it. Hardly any queue when handling the paperwork.

Like: Super Professional
Dislike: Nothing