The car pickup requires a shuttle transfer, but based on reviews, it's manageable. The condition of the car is fine, but sometimes the rental company makes mistakes. I reserved a sedan, but they intended to give me a hatchback. Their explanation was that they didn't know I reserved a sedan. The car's condition was decent, it was fuel-efficient, and the overall value for money was okay.
I had booked this reservation a while back and the office had changed with hours. We weren’t notified and about had a heart attack when our flight landed and when we called to be picked up, they stated it was closed. Luckily, they had our car at the Easy Car Rental next door.
The car also didn’t have working air con. But of a bummer!
“Terrible service by Atlas but can’t exactly know during booking.”
About Atlas:4.0/10
I spent more than 1 hour to wait for pick up by Atlas. The operator asked me to wait for her/his bus in red & finally the operator said the bus was broken down so that pick up was delayed for hour. In the meantime, no alternative arrangement & thus I waited for more than 1 hour at the brown zone outside Tullamarine Airport on 23/9. Terrible service!! Also, none of the staff arrange car checking with me. The operator at the pick up point just gave me the key, in fact the first he gave a wrong key to me, to start my journey. The car was dirty and has scars on front. To protect myself, I took photos before starting the engine. No service at all!!
Like: Car was pristine and very low I'm. Cannot beat the price Dislike: Shuttle driver just drove straight past at airport pickup and had to wait quite a while for next pick up.
Like: The car was all good for what I needed it for over the two days hire Dislike: A little wait for about 10-15 minutes whilst they cleaned the car. Perhaps should have been ready to go.
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