The service is rather pushy on insurance coverage despite that i have already bought the comprehensive insurance from EASYrentcars. This should be avoided by looking at the agreement and booking details. Unfortunately, she was just too eager to sell. I was also given a similar car (Isuzu - diesel) instead of my preferred toyota Rav4 (petrol). This is a small issue but i will appreciate if she will to inform me that diesel is not easily available in the city pump stations. I had a hard times searching for 1 petrol station that offers diesel. This is quite annoying. Luckily, i plan to return 1 hour early but in the end, i managed to return it before 5pm as per agreed time.

poor communication on return arrangement and misleading phone enquiry

Like: The service of the staff was great. He was helpful and changed the return location when I told him about my accommodation location.
Dislike: No much choice for 6-7 seaters SUV or MPV.

Like: Everything went very smoothly. No hassle when I dropped the car off.

Like: Very easy, good car