Very good, the car is brand new.

Excellent service

Need to get used to app various functions otherwise default applies. Europcar confirmed no insurance applied despite me having paid the full insurance cover. As such, Im not sure whether I am covered for the insurance consideration paid.

The service is rather pushy on insurance coverage despite that i have already bought the comprehensive insurance from EASYrentcars. This should be avoided by looking at the agreement and booking details. Unfortunately, she was just too eager to sell. I was also given a similar car (Isuzu - diesel) instead of my preferred toyota Rav4 (petrol). This is a small issue but i will appreciate if she will to inform me that diesel is not easily available in the city pump stations. I had a hard times searching for 1 petrol station that offers diesel. This is quite annoying. Luckily, i plan to return 1 hour early but in the end, i managed to return it before 5pm as per agreed time.

poor communication on return arrangement and misleading phone enquiry

Like: Easy to get a car and kind staff
Dislike: Not explained about car function