There was no Chinese service at all. Due to flight reasons, we postponed the pick-up time by one day after communicating with the rental service in advance. Even though the car rental agreed to the change, it still took two hours to complete the pick-up process.

The fuel filter light came on, but the rental company resolved the issue promptly. The service was better than Budget in Europe.

The pick-up address was incorrect, and the location found on Google Maps was not accurate. It was very difficult to get through on the phone, and when I finally did, the receptionist's English was not very good and was not clear. The process was quite slow, taking almost an hour to get the car. They also didn't mention that you need to call before returning the car. Overall, it was still a great value.

The service was exceptionally attentive, and their English was good, everything went smoothly!

Very good, had a minor accident and the compensation was handled very quickly. Very friendly.