Europcar is a large company. On the day of pickup, there were quite a few people in line, but I got the car after waiting for about ten minutes.

Overall, the service was quite rigid. They promised to prepare a car that could cross into Italy, but upon arrival, they informed us that there was no suitable car. After delaying for two hours, the rental company told me I could go to Switzerland to change the car, so we had to start the trip with a Volkswagen Multivan.

Poor attitude, the car had issues, and they were annoyed with us. We had a 9 AM reservation but no car was available. Waited 2 hours to get the car.

The front desk staff weren't very competent and mixed up my order. They informed me that it was canceled, forcing me to spend a long time on an international call to verify.

Frankfurt Airport has clear signage, making it easy to find the car rental shops, as all rental companies are together. Picking up the car is very convenient. Following QEEQ's instructions, I showed the staff the translation, driver's license, and order, and the process was done very quickly. I booked a BMW 5 series but got a Mercedes E-class wagon. The car was in excellent condition, with only 20,000 kilometers—pretty much a new car.