This Zuzuche APP is a money trap. I canceled my order a week in advance, and it showed cancellation successful with an estimated refund time of 15 working days. Thinking the refund was processed, I didn't check further. Unexpectedly, the APP did not cancel my order, and it wasn't until the scheduled time that someone called to inform me to pick up the car. I said I had already canceled the order! When I contacted customer service, they refused to refund my money. Such garbage service, I will never use Zuzuche again and will warn my friends not to use it either.

The staff member Nikki was efficient and considerate. Kudos!

A company with only one person. Overwhelmed with tasks leading to poor customer experience.

Virtual car rental. Agent met me at arrivals, and then at the end of the rental at departures. Seamless and convenient.

The cleaning of the car was not good and we had a problem with the windshield washer, the water jet it wasn’t working and we had some problems with it in the trip.