The service attitude was very good. We arrived a bit late and there were no cars left, but the rental company immediately arranged another vehicle which was nearly new. Very impressive.
The service quality of Avis staff varies. During this rental experience, the gentleman assisting with car pickup, the lady on the customer service line when the car was damaged, and the gentleman who helped with the car exchange at Marseille Airport all displayed professionalism and a willingness to assist. The most disappointing issue occurred after returning the car and traveling back home, with Avis repeatedly charging unexplained fees despite confirmed billing details at the time of return. Currently, Zuzuche is helping to verify the charges.
The store is difficult to find as it is located in an underground parking garage. You have to enter through a small entrance and go down to the third basement level.
About QEEQ:10.0/10
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