Queue time was acceptable, around 20 minutes.

Booked a Benz Class A but got a general car. They said I could upgrade to BMW for an extra EUR 42 but ended up charging EUR 75, which is double the original price. This company is a scam and garbage. No one assisted when picking up the car, aggressively made me sign saying there was no damage to the car. Terrible attitude, blacklist!

The attitude was acceptable, but they forced me to upgrade the car model and charged extra. Showing the QEEQ order was useless. After I signed, the staff left the counter and ignored me. There was no queue that day; it was a free moment.

The car had some technical issues, changed the language during a trip Super flexible as I came a day late and they held the car

When I realized I booked a day early. they wanted to charge over $ 800 more which isn't a great experience.

En la recogida en el aeropuerto de Munich, el personal fue muy antipático y cortante, aunque eficiente. En el interior del coche había restos de comida, y de algún líquido pegajoso, pero lo dijimos y nos lo limpiaron antes de salir. El punto de recogida no estaba en donde ponía la documentación, y necesite cuatro llamadas para que me diesen una nueva dirección. Esto me hizo perder tiempo y consumir gasolina, pero no me penalizaron por ello.