The service staff who attended to us were very warm and patient. We bought additional insurance from the rental company, and our language skills weren't very good. Worried we hadn't communicated clearly, we asked many detailed questions. The staff patiently answered all our queries.

The counter staff were confused and did not know anything about the money I paid ($120 approx) to Qeeq. they Still have no closed out the rental agreement even though I returned the car five days ago.

Yep I got charge 25$ more for no raisons. I which to know why?

We were given an upgrade and the vehicle was excellent. Highly recommended overall

Excellent online service

The ground staff was very friendly and helpful. I was upgraded to a bigger vehicle, as the one rented was not available. The car unfortunately was not in the condition I expected it to be in: - I was told it would be perfectly fine - It was scratched and bumped - It was dirty outside and inside (full of sand and dust) - We found it with the backseats were reclined - Two of the head-rests for the backseats were missing - It seems the car had not been checked and cleaned after the previous rental The Europcar customer service was unfortunately neither very responsive nor helpful.