The service staff who attended to us were very warm and patient. We bought additional insurance from the rental company, and our language skills weren't very good. Worried we hadn't communicated clearly, we asked many detailed questions. The staff patiently answered all our queries.

Overall service was satisfactory. There was an accident during the trip, and it's been over half a month without a charge. Not sure if the final repair claim will go smoothly.

Toyota Corolla was being pickup and a replacement similar model of vehicle does not meet our expectation.

The car was given dirty that too after waiting for a long time and the counter staff didnt even apologise for the dirty car and the car not being ready.

The car shown on the picture was a sedan but i was given a hatchback. I asked for sedan too but was refused.

Your counter staff had done a good job.