Toyota Center, Hotel

We had already purchased full insurance, but they insisted I only had basic insurance. They charged an extra 20 yuan per day for insurance and forced us to buy the gas in the tank. Although we used only a small amount, they refused to refund the money. Overall, the cost ended up being much higher than other major companies.

Aggressive upselling

The strange hybrid car broke down many times and ran out of charge. Roadside assistance never arrived on site and didn't respond in time. Extra charges applied when returning the car! Greg, the return agent, openly asked for a tip.

So disappointed at Dollar...It was my first time using Dollar (will never use it again) as Easyrentcars gave me a good deal online. When I arrived at Houston IAH airport Dollar car rental counter, the two ladies (named Dee Dee) pulled out my booking records and found out I booked a good deal, they used an excuse and refused to rent the car to me! They whoosed me away from the counter and said: "since you never rented at Dollar before, we did not have your profile, why donot you go any other car rentals???" I was alone in a brand new city and never encountered such situation with rude and unprofessional representatives...

Manager's special is just a hoax. They only give compact cars when you choose manager's special. You are better off taking compact car and saving few bucks. The customer service is horrible! Long queues, no attendants, no car choices in the weekend, long queues to check out of the lot, you name it and they have it messed up!