Same formula, same attitude, even the same tricks! Clearly told them I didn't need insurance, but the printed receipt still included insurance fees. They take advantage of your lack of English skills and make you sign. Rented for just one day and was charged $39 for services and insurance! Avoid this garbage company at all costs! It's better to choose a Chinese company that offers pick-up and drop-off services. These companies have too many tricks!
Rental did its job however I find it unflattering that rental was not cleaned prior to our reservation time.
There was orange debri or dust through out the entire car as well as trash.
Cup holders were not cleaned out nor was the vehicle wiped down. The AC vent cover was missing which was annoying because passengers cannot control their air flow.
Vehicle also smelled like smoke so we took it upon ourselves to have the vehicle sprayed to eliminate the odor. Which should have been done on your end as well as a detailed clean of the car.
Photos were taken as evidence as this was noticed upon entering the vehicle.
Airport pick up is not the easiest so we for the most part assisted ourselves and had no time to request another accommodating vehicle as we waited an hour for this one.
Please reach out if you have any questions or concerns.
“Overcharged at the counter. Easyrentcars missed the mark again!”
About Dollar:6.3/10
Dollar overcharged me at the counter. The agent was less than friendly and always high pressure to up sell additional insurance, EZ pass, upgrade, etc.
Manager's special is just a hoax. They only give compact cars when you choose manager's special. You are better off taking compact car and saving few bucks. The customer service is horrible! Long queues, no attendants, no car choices in the weekend, long queues to check out of the lot, you name it and they have it messed up!
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