Received an unexplained charge half a month after returning the car and coming back home. After raising the issue with Zuzuche, was informed that the car was returned to the wrong location.
Rented an SUV but was given a sedan. The return location was moved farther away after booking. When I arrived to return the car, nobody was there despite prior arrangements. A minor accident was not covered by the insurance, even though I had full coverage. The booked amount didn't match the final charge.
It was a terrible experience. The car broke down when we arrived to pick it up, and it took a long time to get a replacement. We ended up with a car meant for 5 people, but squeezed in 6. I had to handle all the communication with the rental company myself. They said they gave me a discount of over 100 yuan, but I was in a rush and didn't press the issue.
After returning the car in Antalya, they even asked where we were going next, bought tickets for us, and dropped us off at the station. Very thoughtful.
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