CAR RENTAL REVIEWS ON AVEC CAR RENTALS AT IZMIR AIRPORT, ADB

Great service, no unnecessary recommendations

Rented an SUV but was given a sedan. The return location was moved farther away after booking. When I arrived to return the car, nobody was there despite prior arrangements. A minor accident was not covered by the insurance, even though I had full coverage. The booked amount didn't match the final charge.

The place to return the car was not at the airport, but in a remote area with no street lights. The staff who inspected the car tried to make us pay for chewing gum stains that were already on the car seat and didn't allow us to contact the staff at the pickup location. It was very bad.

Limited car availability

The service was terrible. They didn't provide the car we booked, giving us a lower grade vehicle instead. The drop-off location in Antalya was in a remote residential area you wouldn't believe... The car had a small scratch, and they charged us 700 lira for repair because we didn't report it to the police (it would have just needed some polishing back home). After arguing, they reduced it to 350 lira (repair cost seemed arbitrary). Later, in Goreme, the rental company there clearly stated that small accidents didn't need to be reported and were covered by insurance. Can we give this company a negative rating!

The staff member at Izmir airport was excellent! he dealt with my booking very quickly, upgraded my car, and gave my son a colouring book and pencils. It was the quickest car hire transaction I have experienced. The return process was very quick and I received an email about my deposit return before I arrived home. Very nice company to deal with.

Excellent website and the best prices I could find.

After returning the car in Antalya, they even asked where we were going next, bought tickets for us, and dropped us off at the station. Very thoughtful.

The car pickup location is inside the airport itself, and the staff's service attitude was excellent. Returning the car was also very simple. Since the phone card we bought couldn't make calls, we went directly to the company to return the car. After inspecting the car, the staff even gave us a ride to the airport. Ten points!

Great service. My English isn't very good, but the staff was patient and explained everything in detail. No hidden charges.

It was a terrible experience. The car broke down when we arrived to pick it up, and it took a long time to get a replacement. We ended up with a car meant for 5 people, but squeezed in 6. I had to handle all the communication with the rental company myself. They said they gave me a discount of over 100 yuan, but I was in a rush and didn't press the issue.