The attitude was okay, but they didn't explain key points about picking up and dropping off the car. They didn't escort us to check the car and just left the key for us to find it ourselves.
When picking up the car, I was told they didn't have the reserved model or any similar ones. It's bizarre; how can you take reservations without having the cars? I don't know if it was a website glitch or a rental company issue. Without upgrading, I would have had to take a smaller car. For safety reasons, I upgraded to a Toyota Camry, which ended up costing more than booking an SUV online. The car had 60,000 kilometers on it, which isn't too much, but it was hard to drive, making sputtering noises, and the steering wheel vibrated constantly, making me worry it might break down. It was a very unpleasant car rental experience.
Damages were not pointed out or checked together proactively. The extra driver fee included not just a per-person charge but also an additional airport fee, which I cannot understand. Moreover, no explanation was provided at the counter while handling the paperwork. Additionally, the Mazda CX-9 is considered a mid-size to large SUV, but the GMC we received doesn't seem to be of the same type or size.
The wait time at pick up was too long. The competitor cleared the line whilst only two customers were dealt with by Herrz.
The car condition was not as originally noted, but was rectified when brought to the attention of staff. We were 45 minutes later than planned leaving the Hire car park.
The drop off process was very quick and seamless.
The car was very comfortable and perfect for our trip.
Staff were friendly and polite.
About QEEQ:10.0/10
The booking platform was effective.
Once booking made, however, I continued to see recommendations for my booked dates on the app.
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