1. Many flights from China arrive at night, resulting in a large number of people renting cars and long lines, but only two counters were open.
2. The staff seemed to push for purchasing a toll pass, but there's no toll for self-driving in the western US.
The Europcar counter is located inside the Advantage store, but there was no staff present for a long time. Many people waited for quite some time only to find out that Europcar and Advantage process rentals together. It took over an hour to get served.
A $500 fee for returning the car at a different location was reduced to $200 after negotiation. The contract mentioned returning the car at a different location but didn't state any fees.
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