Frankfurt

Picking up the car took some time due to the registration process, but returning it was quite fast.

Dissatisfied

Picking up the car at the airport was very convenient, and the staff were really nice. Everything went smoothly.

The reserved Golf was not available, so I was given a diesel Nissan Juke. The car was in good condition, had good handling, and was fuel-efficient. Avis's car pick-up and drop-off at the airport were quite convenient, and their service attitude was decent, though the wait time when picking up the car was a bit long.

Free upgrade: I was worried that our luggage for a group of four over 11 days wouldn't fit. After checking many cars back home, we finally booked a Passat station wagon. But I was still a bit concerned. At pickup, the rental contract stated OPEL. I thought I got an Insignia station wagon and figured it definitely wouldn't fit. I asked in my broken English if this car was bigger than the Passat. The staff assured me that it wasn't smaller. Skeptical, I went to the garage. To my surprise, as there were no other station wagons, they upgraded me to a brand-new Opel Zafira, registered on September 22, with only 8 kilometers on it. We filled the trunk completely. Note that during the rental process, a full tank fuel cost is precharged. As long as you return it with a full tank, you won't be charged for fuel, which is an option available when you choose to return the car with a full tank on QEEQ.