I reserved a Mercedes C, and although I didn't get it, I would have been okay with a similar model. Instead, they downgraded me to an SUV, which is very unreliable. I booked this more than half a month in advance, and it still happened. Eventually, I found an Avis offline by myself, and they offered me a 5 Series at the same price. The online service is truly unreliable.

The insurance upsell was actually fine, but the biggest issue was the wrong return address. We were told at pick-up that it was at T2, so we went there early and searched for a long time only to find the counter was closed. After calling, we found out it was at T1. Paying for parking was a minor issue; the main problem was going through security, finding the counter, and making calls, which took us half an hour. Fortunately, we arrived early; otherwise, we would have missed our flight. When we complained to the staff, they were indifferent and simply said it was wrong, which was really frustrating!

Terrible experience, the car kept flashing warnings.

I booked a car for a one-way trip, but found out they made a mistake at the drop-off time. Fortunately, after communicating, someone came quickly to retrieve the car, so my trip wasn't delayed.

Enterprise is a fairly reputable company that requires a notarized driver's license. They offer a variety of vehicle models and provided us with a new car that had only 600 kilometers, so it was just out of the break-in period. They even refunded the early return fee, making it a pretty good company.