A Round Trip in Spain and Portugal

Overall quite good. The store at Madrid Airport in T4 is easy to find. If you land in T4S, be sure to take the shuttle to T4 to find the store. I wandered around T4S for a while... When returning the car, make sure to go slowly. If you drive too fast and miss the entrance, you'll end up at the parking lot's toll booth. Once you're there, you can't go back and will need to take another lap around. The actual car return entrance is a small, inconspicuous opening on the right before the toll booth.

First of all, this was my worst car rental experience ever. I don't know if choosing Zuzuche or Europcar was the mistake. I arrived before 11:00 PM local time, but due to not knowing the time difference, I thought it was almost midnight. So I rushed to Europcar and told the lady there that I lost my luggage and would come back after filing a claim. She didn't kindly inform me that if I had completed the process then, I wouldn't need to pay a €55 fee. Furthermore, when I finally finished filing my claim, around 11:15 PM, Tenerife North Airport was completely deserted, and there was no one renting cars. I stood in the wrong line, and the elderly lady charged me €23.84 for a premium location fee. I was anxious to leave and frustrated about my lost luggage, so I didn't check the details carefully and signed. I could put up with all of this, but then, when I got back, I was charged an additional €24 for reasons unknown. The pre-authorization was clearly €100, but they only reimbursed €76. This is unacceptable. Even in China, such a scam company wouldn't exist. Hence, I give the partner company an extremely low rating. Oh, by the way, other companies have 24-hour service and are half the price on other websites. So, forget about domestic apps; it's disappointing.

Great car, better than expected. Fast pick-up and drop-off.

Fast and easy booking. Good prices.

Il n'y avait qu'une personne au guichet pour s'occuper des réservations donc cela a été plutôt long. Ensuite on ns a passé une petite fiat tte sale. Il n'y avait même plus d'eau ds les essuies glaces. Et la voiture avait plein de bosses et rayures. Avant de la prendre j'ai fait constater l'état de la voiture et on me l'a changé avec une autre bcp plus propre. Le personnel n'est pas très souriant, ni très agréable. Pour le retour, on ns dit qu'il faut garer le véhicule d'un côté ou de l'autre, mais plus de places...l'on m'a répondu qu'il fallait que je me débrouille... Donc je suis allée garer le véhicule assez loin de l'agenceet suis revenue avec l'adresse où j'ai pu garer le véhicule...

Excellent