Overall, we were quite satisfied with the process from car pick-up to usage, with minimal contact with the rental company. During the rental period, a few issues arose. Although the QEEQ platform contacted us promptly and tried to resolve them, many problems were still directly resolved by us with the rental company. The QEEQ app didn't contribute significantly to problem resolution. Additionally, the vehicle information displayed on the app was not comprehensive. Details like the size and other aspects of the vehicle, although it indicated it could seat 7 people, lacked a detailed description of the overall size, interior space, and vehicle power.

The Booking Voucher should highlight clearly the car rental vendor name & location

Should put more staff to assisting the car rental. Also should share the location of the carpark entrance for returning the car.

Suria staff were so helpful and communicated well. They dropped off the car at our Airbnb, and picked it up at the airport. When we were rushing and almost missed our flight due to Hari Raya traffic, one of the staff members came and met us at Departures. Overall, we were very impressed and happy with Suria.

to receive the car you should go to there counter which is very far from the airport building and it will be difficult when have a children's and more bags, and when we reach to the counter no one was there, we waited there representative around 20 min in very bad weather

Every thing was ok