Good service. Even though we arrived late and our order was canceled, Thrifty still rented us a car. However, poor rating for QEEQ's customer service as they didn't help us resolve the issue and just said it was canceled because we were late. Poor service.
The car rental company's service was very poor. They charged us an overtime fee of 150 Euros for a 15-minute flight delay, gave us a smaller car, and arrived two hours late to pick us up.
No problem if you don't speak English; the staff are patient and use Google Translate to communicate. Car pickup is conveniently right at the entrance.
The service is good. I'm not sure how the insurance is at other rental companies. This shop at Iceland airport doesn't have separate gravel insurance. You'll need to buy full insurance.
The return process took too long, almost missed our flight.
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