They were dismissive towards Chinese people, chatting with colleagues while handling matters. When finally available to process the car rental, they claimed they couldn't understand the bilingual confirmation form. Just because the Chinese characters were larger than the English ones, they insisted I read the confirmation number in English, at a slow pace. I switched to another person, who also spoke only English but was swift and efficient.

Convenient and efficient.

Picking up the car at Vancouver Airport was very convenient, and the process was quick. Alamo's cars are all very new and in great condition.

The rental company's airport location is clearly marked in the arrivals hall. The staff were very friendly. When I returned the first car with issues, they assisted me in selecting a new one and even test-drove it before handing it over.

The up-sell of insurance at the counter was a bit vague. Ask more questions before you make the decision.