This was the worst experience I've ever had. I kept getting harassed by the receptionists of Indian and Pakistani origin, while the car rental service kept shirking responsibilities. 1. They aggressively pushed for insurance, and when I declined, they started finding excuses. 2. They demanded my return flight ticket. When I showed them my itinerary from the airline, they claimed they couldn't read Chinese and refused service without a return ticket. When I called the rental service, they said they couldn’t resolve it. I had to barge into their manager's office, and only then their attitude changed and they processed my rental. 3. They claimed my Visa chip card wouldn’t work, and said if I used a magnetic stripe card, I’d need to buy full insurance, stating that the insurance from the rental service wasn't valid. When I called the service again, they still couldn't resolve it and instead suggested I contact the bank and mentioned we should have opted for a bigger rental company, implying they don't guarantee smaller ones. I had to barge into their manager's office again to get the issue resolved. Meanwhile, others in my group at a different counter had no issues. What problems can the rental service actually solve?

Long queues, slow pick-up and drop-off processes. It takes at least one or two hours. The staff is friendly but there are too few of them, usually just one person per task.

They pushed insurance which wasn't useful at all. Still ended up spending more money.

Rental place was hours out of the airport, had to wait an hour for my car. On return the queues were insane.

I spent more than two hours to get my papers done then they told me that there is no car available. After that, they brought a car after 25 minutes.