Very satisfied

Staff were patient despite my poor English speaking skills.

Having rented cars in many countries through the Zuzuche platform and directly from local stores, this company is the worst I've ever encountered! 1. The car model did not match our reservation (it was several tiers lower than the models listed on Zuzuche). Complaints to Zuzuche were futile (they said each country has different vehicle classification criteria, not based on price, how ridiculous!). 2. The staff was extremely inefficient. When it was finally my turn, I realized the delay was due to constant promotion of their products! Despite having already bought insurance, they kept pushing more products, warning of possible incidents if we declined — basically, scare tactics! After a 13-hour flight, we waited another half-hour in line, followed by an hour of arguing! Moreover, the staff's attitude was terrible! 3. No one showed us where the car was. We had to find it ourselves in the parking lot. The car was old, with crumbs and snacks between the seats — disgusting! 4. The platform claimed GPS was included, but upon arrival, they tried to sell us a paid GPS. When we refused, they gave us one entirely in Spanish, making it unusable!

The line was very long, took almost three hours. When it was our turn, there were no cars available, waited for another hour. No place for family to wait, sat outside, child had a fever, told them but it was no use. Waiting outside worsened the illness, later spent over a thousand dollars for medical treatment. The front desk clerk was watching movies the whole time, worst customer service I've experienced in the US. After finally getting a car, a fault light came on after 20 minutes, had to go back to exchange it, reached the hotel at dawn. Is this really the second largest car rental company in the US? More like the second to last.

The wait was very long