Germany, Switzerland, Italy, France

The staff was rude. I wanted to add comprehensive insurance, but they didn't let me. At first, they tricked me into thinking it was added, but I later discovered it wasn't. They were rushing to finish work and didn't want the hassle. Such staff doesn't care about customer safety, which is very selfish. Insurance is not a trivial matter. When I went back the next day to add it, they said it wasn't possible unless I canceled and rebooked, going through all the procedures like refueling and vehicle inspection again. The most frustrating part was that if I canceled, I wouldn't get a refund for the 16-day rental fee! This was the most unpleasant day of our entire trip! Moreover, the employee gave us a different model than we booked and didn't provide any details. I had to ask about everything, even what type of fuel to use. All he cared about was ‘getting off work.’ We spent the entire day at the store without solving the problem, wasting a whole day. Additionally, the rental company didn't support us in this matter, and we felt bullied. We are extremely dissatisfied. As an experienced traveler, I kindly advise everyone to choose your rental company carefully. A company without good service can ruin your entire trip.

There were quite a few people, had to take a number and wait, the waiting time was over 10 minutes.

The airport location is well-marked. When handling the paperwork, you'll receive a parking card with the parking spot number. Follow the number to find the car in the lot. To exit, just insert the card into the ticket machine.

Picking up the car near the airport is very convenient. With the paperwork, it’s easy to reach the parking spot.

The staff were very friendly, there were no extra sales pitches, and they even added an additional driver for free. The return inspection was also very quick.