The overall process was quite smooth

1. The store did not provide the specified car model and did not offer a similar type; 2. They made me purchase full insurance without informing me, even though I had already bought supplemental insurance on Zuzuche. The rental company did not give a reasonable response after I raised a complaint; 3. Less than 200 kilometers after picking up the car, the antifreeze alarm went off. We had to wait for assistance, disrupting our trip and forcing us to book new hotels, making the four of us lose 4,000 RMB; 4. After 1,000 kilometers, the AdBlue warning light came on, making our journey stressful; 5. All complaints to the rental company received no effective responses, and they were unreasonable.

The staff at the counter are really nice and proactive. They helped me as there was a problem. The cars are not brand new, they can be a little old so the drive isn't as nice. But still very good.

Very easy to use and quick. They usually have the best prices online. I hope they stay this way.

The staff was very friendly and made the process feel comfortable and easy

Like: Hybrid
Dislike: Wish navigation system had been explained how to use.