It was extremely slow. There were only two people ahead of us, but it took about an hour and a half from the start of the queue to getting our car keys.
There weren't many people renting cars, so I got my car quickly. However, the rental company tried to sell me insurance even though I had already bought full coverage online. They wouldn't stop talking until I called the QEEQ platform, where the customer service handled it for me before I could sign the rental contract and receive the car.
1. The rental process is clear and well-organized. The return process is simple and fast.
2. The rental and return locations are very obvious and clear.
3. Deducted one star because the waiting time on the English helpline was long, and the customer service later hung up the phone. (Partly could be our bad phone signal)
Avis and Budget at Madrid Airport share the same office. There's no difference between them.
About QEEQ:10.0/10
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