Not bad. I didn't buy insurance in China, thinking it would be better to buy it locally. But the staff on site said that this is a 4*4 high-end model, and it cannot be covered by full insurance. This means that if the car has a major issue, we would have to pay 6000 euros.

When booking through Zuzuche, I noticed there was a mileage limit on the rental options. Therefore, I didn't purchase Zuzuche's insurance but planned to buy the car rental company's insurance on-site and have them remove the mileage limit clause. At the car pick-up, I asked if I could buy full coverage without any mileage limit. The staff assured me there was no mileage limitation. Since the contract was in Portuguese, I trusted them and didn't translate it word by word. However, when returning the car, they still charged us for exceeding the mileage limit. I felt deceived, but since I signed the contract, even if I filed an after-sales complaint with Zuzuche, based on my years of experience with them, they would definitely not sincerely help resolve such issues. So, I could only accept my bad luck and consider it a costly lesson!

The service was particularly bad. They first asked how many suitcases you had and then said they wouldn't fit. They kept pushing you to upgrade and buy insurance. The waiting time was too long. Never choose this rental company in Portugal again.

Lots of people waiting for pick up.

Long wait in Lisbon - ticket system unclear. Good staff on counter