Europcar LISBON AIRPORT Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

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Nicola Billy

Portugal

Reviewed: Sun, May 5, 2024

About Europcar: 10.0 /10

Very good

About QEEQ: 10.0 /10

1 days rental

Relevant Reviews on Europcar LISBON AIRPORT

Bella Hamilton

Portugal

1 days rental

Reviewed: Sat, Jun 29, 2024

About Europcar: 8.0 /10

Not bad. I didn't buy insurance in China, thinking it would be better to buy it locally. But the staff on site said that this is a 4*4 high-end model, and it cannot be covered by full insurance. This means that if the car has a major issue, we would have to pay 6000 euros.

About QEEQ: 8.0 /10

Godfery Wheatley

Portugal

1 days rental

Reviewed: Sat, Sep 1, 2018

About Europcar: 6.0 /10

Basic services were good, but the automatic highway toll system rented with the car was incompatible, causing alarms each time we passed a toll gate. On our first attempt to exchange it, we were told it was fine with no issues, so they refused to replace it. Contacting the rental platform didn't help either. We had to follow their advice and try again. The next day, the same alarm occurred on the highway. Finally, after hours of negotiation with local friends helping at the rental office, we got a new system. Everything was fine thereafter, but we were unsure how much we'd be fined for the previous alarms. The rental platform didn't provide effective help in this matter. If we do get fined, I hope the rental platform would handle it properly and positively.

Robert Field

Portugal

1 days rental

Reviewed: Wed, Aug 15, 2018

About Europcar: 8.0 /10

Picked up the car at Lisbon airport; the queue was quite long. It seemed many people rented from this company, probably because it's the cheapest. However, they provided bottled water while waiting, and the staff was very friendly. Note that Europcar charges extra for additional drivers, which was a first for me. Keep this in mind.